Policies

COVID-19 Changes

TO KEEP EVERYONE SAFE FOR MASSAGE THERAPY

  1. If you have tested positive/been exposed/have any symptoms please wait two weeks and be symptom free before booking/reschedule accordingly.
  2. I will be wearing a mask.
  3. Availability may be decreased so I can properly clean between each client so be patient.
  4. If the rules change via the government I will have to follow suit so be patient we are all in this together..

Cancelation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the FULL AMOUNT of your appointment. This amount must be paid prior to your next scheduled appointment.

No Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

For an Appointment

To schedule an appointment, use any of Book Now buttons on our website.

If you prefer not to book online, then call, text or use the form on the Contact Us page. Calls that go to voicemail and text messages will be replied to within one business day.

Reminders of appointments will be sent 24 hours in advance. If you are a new client, you will also receive a New Client Intake Form.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment.

Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

What Our Customers Say

A

This was the best massage I have ever had!! I have had hundreds of massages and Allison found spots that no one else has ever found. It was incredible! Allison is so sweet and kind, it was relaxing just being around her.

Amy
SR

Allison Masterson is the best, every session is geared toward current and active relief. I recommend my friends and family to Masterson Massage, anytime someone is looking for a massage therapist.

Sophia Rassmussen
M

Highly recommend. The best in the business. I have been going to Allison for years and will absolutely continue.

Marisa
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